Terms and Conditions

1. Detailed description of goods and/or services
The Honey Bee Company is a business in the honey industry that sells bee and honey products to the public.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day (24 Working hours) and delivery confirmed by way of Courier.

3. Export restriction 
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by The Honey Bee Company is subject to availability. In cases of unavailability, The Honey Bee Company will refund the client in full within 30 days, however products advertised on the Store are in physical stock locally with The Honey Bee Company, unless otherwise stated.

Cancellation of orders by the client will attract a 15 % administration fee if the order has already been paid in full (managers discretion).

Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take corrective action. Any item received by the client after purchase is deemed to be in good order if The Honey Bee Company is not notified in writing within 24 hours of receiving the item.

We cannot accept returns on food items. Please get in touch if you have questions or concerns about your specific item.

5. Customer privacy policy
The Honey Bee Company shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via online credit and debit card payments.

7. Card acquiring and security – Yoco
Online credit card and debit card payments are processed via Yoco secure payments.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
The Honey Bee Company takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and The Honey Bee Company chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. (Contact for address, removed for security reasons); [email protected]

12. Variation
The Honey Bee Company may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by The Honey Bee Co. based in South Africa.

Company Physical Address: Honeydew, Roodepoort, Gauteng, 2040

Email: [email protected]